Telesales Agent

Location:
Cork
Posted:
June 14, 2017
Category:
Customer Services
Job Type:

Description

Responsibilities

  • Take Inbound Calls from existing Customers, using upselling and cross-selling techniques to maximize order revenue.
  • Make Outbound Calls to existing Customers to achieve incremental sales and place orders on time
  • Generating new business through Outbound calling and handling new Customer enquiries.
  • Delivering on set sales targets
  • Being aware of promotional activity, stock movements and company updates through monitoring relevant sales tools and manuals.
  • Working closely with the Sales Management Team to promote sales campaigns and promotions to our Customers.
  • Managing and maintaining Customer records accurately within the system.
  • Handling and assisting with any Customer Service queries that arise.
  • Liaise with Sales team and other departments as required.
  • Undertake various administrative and adhoc. duties as directed by Management.

Requirements

  • Agricultural Background an advantage
  • Professional Telephone Manner
  • Excellent communication skills
  • Call centre experience
  • Experience in inbound / outbound sales
  • Proven track record of success in a high volume environment.
  • Excellent sales and negotiating skills.
  • Self-motivated, enthusiastic, positive can-do attitude.
  • Strong record of problem solving
  • Proficient in Microsoft Office suite including Word and Excel

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